Working in Ezwim as Director of Product Management is fun. You get to develop great software, and speak to clients all the time. The most challenging and interesting group of clients is the operators. My operator counterparts face requirements from many different stakeholders. Helping them to get to the right solution is very rewarding.
First of all, clients need to be happy with the portal. So it has to be a single portal for all services, it has to work for all client segments. Then internal stakeholders are looking for efficiency gains. There is the I-word. If you don’t innovate, you die. But how? What? And at what cost? And once you have found the solution that satisfies all stakeholders, your plan might still be killed because it is too costly, or too risky.
6 easy steps
Based on my experience, I have broken down the implementation of the Single Portal into 6 manageable steps.
Enjoy! If any questions or thoughts please feel free to reach out to me.