How Operators can build the Single Portal for Enterprise Customers: Getting there in Small Steps

Posted by Hein Remmen on October 13, 2017

Working in Ezwim as Director of Product Management is fun. You get to develop great software, and speak to clients all the time. The most challenging and interesting group of clients is the operators. My operator counterparts face requirements from many different stakeholders. Helping them to get to the right solution is very rewarding.


Manage stakeholders

First of all, clients need to be happy with the portal. So it has to be a single portal for all services, it has to work for all client segments.  Then internal stakeholders are looking for efficiency gains.  There is the I-word. If you don’t innovate, you die. But how? What? And at what cost? And once you have found the solution that satisfies all stakeholders, your plan might still be killed because it is too costly, or too risky.


6 easy steps

Based on my experience, I have broken down the  implementation of the Single Portal into 6 manageable steps.
Enjoy! If any questions or thoughts please feel free to reach out to me.  


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Topics: Operator

Written by Hein Remmen

Hein Remmen is one of Ezwim’s very first employees and as such a pioneer in the TEM industry. Hein has extensive TEM experience and has managed the design and development of all Ezwim products. Over the past two years, Hein’s focus has been on an intuitive, user-centric approach along with tools and features that make the Ezwim TEM Suite a global set of products. Hein holds a Master’s degree in Computer Linguistics from the University of Amsterdam and a Master’s degree in Information Systems Management from the University of Liverpool, specializing in Big Data analysis for SaaS vendors. Hein is the Product Management Director at Ezwim.
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