Ezwim at Mobile World Congress 2018

Posted by Bram Cool on February 12, 2018
Barcelona, Spain // 26 Feb – 1 Mar 2018

Ezwim is proud to launch a global device lifecycle management service with market leading partners. Details of the partnership will be announced during Mobile World Congress 2018!

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Topics: Events, Operator, Enterprise, Partner, News

Operator Brochure Feature – Customer Satisfaction

Posted by Mark Happel on November 24, 2017

In our operator product brochure we describe what we can offer for operators. We identify 3 different main operator challenges, which are Cost Leadership, Upselling and Customer Satisfaction. In this feature blog we focus on the solutions we offer for the latter.

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Topics: Operator

The Ezwim TEM Solution To GDPR

Posted by Hein Remmen on November 13, 2017

As a client, you have a right to ask any vendor that processes your data this question: “How will you comply with GDPR rules”? Then the vendor must answer in a straightforward way.

 

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Topics: General, GDPR, Enterprise, Operator, Partner

Artificial Intelligence: Driving Efficiency and Shaping Customer Experience [Infographic]

Posted by Emma Giertz on November 2, 2017

 

Artificial intelligence is the new buzzword on the block. From chatbots to Amazon’s Alexa, AI is playing a critical role in shaping customer experience. As AI continues to develop, customer experience is becoming increasingly personal and increasingly efficient.

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Topics: Operator

How to prepare your TEM for the GDPR

Posted by Nadine Hoogerwerf on October 19, 2017

As part of your telecom expense management you process multi types of personal identifiable data, such as contact details, call details and human resource information. That GDPR has impact on Telecom Expense Management we already described in our earlier blog GDPR impact on Telecom Expense Management. But how do you prepare yourself? 

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Topics: GDPR, Enterprise, Partner, Operator, General

How Operators can build the Single Portal for Enterprise Customers: Getting there in Small Steps

Posted by Hein Remmen on October 13, 2017

Working in Ezwim as Director of Product Management is fun. You get to develop great software, and speak to clients all the time. The most challenging and interesting group of clients is the operators. My operator counterparts face requirements from many different stakeholders. Helping them to get to the right solution is very rewarding.

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Topics: Operator

GDPR impact on Telecom Expense Management

Posted by Nadine Hoogerwerf on October 4, 2017

From May 2018, the European Union General Data Protection Regulation shall come into effect. From that moment, all personal identifiable data of subjects of the European Union needs to be very well protected. For Expense Management also some principles need to be considered. 

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Topics: General, GDPR, Partner, Enterprise, Operator

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