Operator Brochure Feature – Customer Satisfaction

Posted by Mark Happel on November 24, 2017

In our operator product brochure we describe what we can offer for operators. We identify 3 different main operator challenges, which are Cost Leadership, Upselling and Customer Satisfaction. In this feature blog we focus on the solutions we offer for the latter.

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Topics: Operator

Ezwims Super Sweet 16!

Posted by Mark Happel on November 15, 2017

Ezwim is proud to announce that we are listed for the sixth year in a row in the Main Software 50! The Main Software 50 is an annual ranking of the fifty most successful Dutch software companies of that year

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Topics: News

The Ezwim TEM Solution To GDPR

Posted by Hein Remmen on November 13, 2017

As a client, you have a right to ask any vendor that processes your data this question: “How will you comply with GDPR rules”? Then the vendor must answer in a straightforward way.


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Topics: General, GDPR, Enterprise, Operator, Partner

Artificial Intelligence: Driving Efficiency and Shaping Customer Experience [Infographic]

Posted by Emma Giertz on November 2, 2017


Artificial intelligence is the new buzzword on the block. From chatbots to Amazon’s Alexa, AI is playing a critical role in shaping customer experience. As AI continues to develop, customer experience is becoming increasingly personal and increasingly efficient.

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Topics: Operator

How to prepare your TEM for the GDPR

Posted by Nadine Hoogerwerf on October 19, 2017

As part of your telecom expense management you process multi types of personal identifiable data, such as contact details, call details and human resource information. That GDPR has impact on Telecom Expense Management we already described in our earlier blog GDPR impact on Telecom Expense Management. But how do you prepare yourself? 

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Topics: GDPR, Enterprise, Partner, Operator, General

How Operators can build the Single Portal for Enterprise Customers: Getting there in Small Steps

Posted by Hein Remmen on October 13, 2017

Working in Ezwim as Director of Product Management is fun. You get to develop great software, and speak to clients all the time. The most challenging and interesting group of clients is the operators. My operator counterparts face requirements from many different stakeholders. Helping them to get to the right solution is very rewarding.

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Topics: Operator

Product Update: Don't Let Bill Shocks Get To You

Posted by Shrestha Rath on October 12, 2017

Carriers will rarely sell unlimited data plans. Instead, complex corporate bundles have hit the market, with different conditions for National (European) and Roaming data usage, day passes, pooled or non-pooled.

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Topics: Product Update

Product Update: Initial Setup of Customer Account by Just Loading the Invoice

Posted by Shrestha Rath on October 6, 2017

Operators! Get your customers started immediately by just loading their invoice file in our system.

In today’s fast paced world customers demand to view or feel results of their investment as soon as possible .To help our Operator clients to speed up the migration process to our software base Ezwim has discovered an excellent solution which will create a basic set up of their customer with just a single invoice upload.


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GDPR impact on Telecom Expense Management

Posted by Nadine Hoogerwerf on October 4, 2017

From May 2018, the European Union General Data Protection Regulation shall come into effect. From that moment, all personal identifiable data of subjects of the European Union needs to be very well protected. For Expense Management also some principles need to be considered. 

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Topics: General, GDPR, Partner, Enterprise, Operator

3 Simple Ways to Improve B2B Customer Service Efficiency

Posted by Emma Giertz on September 21, 2017

For telecom operators, efficiency is essential to survival and success. Without streamlined and optimized operations, telecom providers cannot effectively compete in the market. There is a constant challenge to continually improve efficiency in all parts of your organization. But, customer service is a particularly difficult area. Any improvement in efficiency is typically countered with changing and increasing customer service expectations. And, B2B customers can be the most demanding.

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