How to prepare your TEM for the GDPR

Posted by Nadine Hoogerwerf on October 19, 2017

As part of your telecom expense management you process multi types of personal identifiable data, such as contact details, call details and human resource information. That GDPR has impact on Telecom Expense Management we already described in our earlier blog GDPR impact on Telecom Expense Management. But how do you prepare yourself? 

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Topics: Operator, General, Enterprise, Partner, GDPR

How Operators can build the Single Portal for Enterprise Customers: Getting there in Small Steps

Posted by Hein Remmen on October 13, 2017

Working in Ezwim as Director of Product Management is fun. You get to develop great software, and speak to clients all the time. The most challenging and interesting group of clients is the operators. My operator counterparts face requirements from many different stakeholders. Helping them to get to the right solution is very rewarding.

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Product Update: Don't Let Bill Shocks Get To You

Posted by Shrestha Rath on October 12, 2017

Carriers will rarely sell unlimited data plans. Instead, complex corporate bundles have hit the market, with different conditions for National (European) and Roaming data usage, day passes, pooled or non-pooled.

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Topics: Product Update

Product Update: Initial Setup of Customer Account by Just Loading the Invoice

Posted by Shrestha Rath on October 6, 2017

Operators! Get your customers started immediately by just loading their invoice file in our system.

In today’s fast paced world customers demand to view or feel results of their investment as soon as possible .To help our Operator clients to speed up the migration process to our software base Ezwim has discovered an excellent solution which will create a basic set up of their customer with just a single invoice upload.


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GDPR impact on Telecom Expense Management

Posted by Nadine Hoogerwerf on October 4, 2017

From May 2018, the European Union General Data Protection Regulation shall come into effect. From that moment, all personal identifiable data of subjects of the European Union needs to be very well protected. For Expense Management also some principles need to be considered. 

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Topics: Operator, General, Enterprise, Partner, GDPR

3 Simple Ways to Improve B2B Customer Service Efficiency

Posted by Emma Giertz on September 21, 2017

For telecom operators, efficiency is essential to survival and success. Without streamlined and optimized operations, telecom providers cannot effectively compete in the market. There is a constant challenge to continually improve efficiency in all parts of your organization. But, customer service is a particularly difficult area. Any improvement in efficiency is typically countered with changing and increasing customer service expectations. And, B2B customers can be the most demanding.

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3 Ways A Customer Web Portal Improves Your B2B Relationships

Posted by Emma Giertz on September 14, 2017

In the telecommunications industry, strong relationships with your enterprise customers are becoming increasingly important. These relationships are the foundations of strong customer satisfaction and retention. Better service is a great differentiator from the competition. Using a single web portal for business customers to access and make changes to their telecom account is an essential element to this strong relationship.

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Operator Brochure Feature - Efficiency

Posted by Mark Happel on September 8, 2017

In our operator product brochure we describe what we can offer for operators. We identify 3 different main operator challenges, one of which is efficiency / cost leadership. In this feature blog we focus on the cost leadership solutions we offer.  

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How Millennials Are Shaping B2B Relationships [Infographic]

Posted by Emma Giertz on August 30, 2017


The workplace seems to be getting younger each year, which is largely due to the growing number of Millennials that are hitting the workforce. They are looking for personalized B2B services. 

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How to Provide a Good Customer Demo

Posted by Mark Happel on August 24, 2017
A customer demo of a (SaaS) software solution is a very strong sales tool. It can show the potential customer the value it can get with the solution.  However, to give a good demo requires preparation. Just showing the solution is not the way to do it. You need to know what to show the customer to meet the customer expectations. So don't ever "just" show the tool if you want to sell to the customer. 
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