For telecom operators, efficiency is essential to survival and success. Without streamlined and optimized operations, telecom providers cannot effectively compete in the market. There is a constant challenge to continually improve efficiency in all parts of your organization. But, customer service is a particularly difficult area. Any improvement in efficiency is typically countered with changing and increasing customer service expectations. And, B2B customers can be the most demanding.
In the telecommunications industry, strong relationships with your enterprise customers are becoming increasingly important. These relationships are the foundations of strong customer satisfaction and retention. Better service is a great differentiator from the competition. Using a single web portal for business customers to access and make changes to their telecom account is an essential element to this strong relationship.
In our operator product brochure we describe what we can offer for operators. We identify 3 different main operator challenges, one of which is efficiency / cost leadership. In this feature blog we focus on the cost leadership solutions we offer.
The workplace seems to be getting younger each year, which is largely due to the growing number of Millennials that are hitting the workforce. They are looking for personalized B2B services.
For our Reseller clients, who provide managed or BPO services for their Enterprise customers, we are excited to announce a new functionality to our platform: the “Recommendations Dashboard.”
Topics: Product Update
Ezwim is happy to announce their updated website is now live. Beyond an updated look and feel, Ezwim has created a site with content that is tailored to their different customer types. The Ezwim platform has evolved over the past 16 years into a flexible and feature-rich engine, providing custom solutions for different markets. Ezwim can provide a Telecom Management portal for Enterprises, or a B2B Self-Service portal for Operators and Resellers.
June 22th, 2017 – Since the founding of Ezwim, data security has been a cornerstone of Ezwim Telecom Expense Management product and services. Since 2013 we have been awarded the ISO27001 Certificate to prove our continuous efforts to ensure the safety of customer data. We are very proud to announce that we have passed our annual external audit again with flying colours.
Ezwim, the global leader in Telecom Expense Management (TEM) and Self-service Portals for operators & Carriers technology, has been listed in the Main Software 50, for the 4th year in row. Inclusion is awarded for outstanding revenue growth, quality and level of internationalization.