Emma Giertz

Emma Giertz is an Ezwim Growth Hacker and MBA Candidate at IESE Business School, with over 5 years of experience in marketing and business development. Away from work and study, she enjoys travel, running and a good cup of coffee.
Find me on:

Recent Posts

Artificial Intelligence: Driving Efficiency and Shaping Customer Experience [Infographic]

Posted by Emma Giertz on November 2, 2017


Artificial intelligence is the new buzzword on the block. From chatbots to Amazon’s Alexa, AI is playing a critical role in shaping customer experience. As AI continues to develop, customer experience is becoming increasingly personal and increasingly efficient.

Read More

Topics: Operator

3 Simple Ways to Improve B2B Customer Service Efficiency

Posted by Emma Giertz on September 21, 2017

For telecom operators, efficiency is essential to survival and success. Without streamlined and optimized operations, telecom providers cannot effectively compete in the market. There is a constant challenge to continually improve efficiency in all parts of your organization. But, customer service is a particularly difficult area. Any improvement in efficiency is typically countered with changing and increasing customer service expectations. And, B2B customers can be the most demanding.

Read More

3 Ways A Customer Web Portal Improves Your B2B Relationships

Posted by Emma Giertz on September 14, 2017

In the telecommunications industry, strong relationships with your enterprise customers are becoming increasingly important. These relationships are the foundations of strong customer satisfaction and retention. Better service is a great differentiator from the competition. Using a single web portal for business customers to access and make changes to their telecom account is an essential element to this strong relationship.

Read More

How Millennials Are Shaping B2B Relationships [Infographic]

Posted by Emma Giertz on August 30, 2017


The workplace seems to be getting younger each year, which is largely due to the growing number of Millennials that are hitting the workforce. They are looking for personalized B2B services. 

Read More

What’s New: Ezwim Launches New Website and Blog

Posted by Emma Giertz on August 15, 2017

Ezwim is happy to announce their updated website is now live. Beyond an updated look and feel, Ezwim has created a site with content that is tailored to their different customer types. The Ezwim platform has evolved over the past 16 years into a flexible and feature-rich engine, providing custom solutions for different markets. Ezwim can provide a Telecom Management portal for Enterprises, or a B2B Self-Service portal for Operators and Resellers.

Read More

Recent Posts

Subscribe Here to Receive Blog Updates and More: