3 Simple Ways to Improve B2B Customer Service Efficiency

Posted by Emma Giertz on September 21, 2017

For telecom operators, efficiency is essential to survival and success. Without streamlined and optimized operations, telecom providers cannot effectively compete in the market. There is a constant challenge to continually improve efficiency in all parts of your organization. But, customer service is a particularly difficult area. Any improvement in efficiency is typically countered with changing and increasing customer service expectations. And, B2B customers can be the most demanding.

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3 Ways A Customer Web Portal Improves Your B2B Relationships

Posted by Emma Giertz on September 14, 2017

In the telecommunications industry, strong relationships with your enterprise customers are becoming increasingly important. These relationships are the foundations of strong customer satisfaction and retention. Better service is a great differentiator from the competition. Using a single web portal for business customers to access and make changes to their telecom account is an essential element to this strong relationship.

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Operator Brochure Feature - Efficiency

Posted by Mark Happel on September 8, 2017

In our operator product brochure we describe what we can offer for operators. We identify 3 different main operator challenges, one of which is efficiency / cost leadership. In this feature blog we focus on the cost leadership solutions we offer.  

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How Millennials Are Shaping B2B Relationships [Infographic]

Posted by Emma Giertz on August 30, 2017

 

The workplace seems to be getting younger each year, which is largely due to the growing number of Millennials that are hitting the workforce. They are looking for personalized B2B services. 

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How to Provide a Good Customer Demo

Posted by Mark Happel on August 24, 2017
 
 
A customer demo of a (SaaS) software solution is a very strong sales tool. It can show the potential customer the value it can get with the solution.  However, to give a good demo requires preparation. Just showing the solution is not the way to do it. You need to know what to show the customer to meet the customer expectations. So don't ever "just" show the tool if you want to sell to the customer. 
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Product Update: Recommendations Dashboard

Posted by Shrestha Rath on August 22, 2017

 

For our Reseller clients, who provide managed or BPO services for their Enterprise customers, we are excited to announce a new functionality to our platform: the “Recommendations Dashboard.”

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What’s New: Ezwim Launches New Website and Blog

Posted by Emma Giertz on August 15, 2017

Ezwim is happy to announce their updated website is now live. Beyond an updated look and feel, Ezwim has created a site with content that is tailored to their different customer types. The Ezwim platform has evolved over the past 16 years into a flexible and feature-rich engine, providing custom solutions for different markets. Ezwim can provide a Telecom Management portal for Enterprises, or a B2B Self-Service portal for Operators and Resellers.

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Ezwim Aced the ISO27001 Surveillance Audit Successfully Again

Posted by Nadine Hoogerwerf on June 22, 2017

June 22th, 2017 – Since the founding of Ezwim, data security has been a cornerstone of Ezwim Telecom Expense Management product and services. Since 2013 we have been awarded the ISO27001 Certificate to prove our continuous efforts to ensure the safety of customer data. We are very proud to announce that we have passed our annual external audit again with flying colours.

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TEMIA, Technology Expense Management Industry Association Board Sets New Direction

Posted by Bram Cool on April 10, 2017

Leaders Seek to Broaden TEMIA Scope and Improve Results for All Clients

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Ezwim: 4th Consecutive Listing in Main Software 50

Posted by Pascal Schimberg on November 10, 2016

Ezwim, the global leader in Telecom Expense Management (TEM) and Self-service Portals for operators & Carriers technology, has been listed in the Main Software 50, for the 4th year in row. Inclusion is awarded for outstanding revenue growth, quality and level of internationalization.

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