As a Smartphone Helpdesk Specialist you will represent Ezwim and its Telecom Management services at the customer’s offices in Brussels. You will drive the delivery of the highest possible customer satisfaction level as defined in the Service Level Agreement (SLA).
As Data Processor, you will be part of the Ezwim Operations team based in Amsterdam responsible for onboarding and supporting new and existing customers in the Netherlands and internationally. In this role you will interact with customers, partners, vendors and with colleagues from all Ezwim departments.
Ezwim is proud to launch a global device lifecycle management service with market leading partners. Details of the partnership will be announced during Mobile World Congress 2018!
Topics: Product Update
This Account Management position is an exciting role which is primarily focused at retaining, cross- and upselling to existing Ezwim customers and partners. To be successful in this role, you will have great customer facing skills, a good knowledge of telecom services and products (mostly mobile) and experience with enterprise SaaS solutions.
Ezwim is proud to announce that PHC tailored telecom has extended the cooperation for a new and exciting period. PHC has been a partner of Ezwim since 2008 which means this partnership is going to hit and exceed the 10 year mark! Since 2008 Ezwim has helped PHC providing industry leading TEM services to its clients generating value in various areas regarding their telecoms infrastructure.
In our operator product brochure we describe what we can offer for operators. We identify 3 different main operator challenges, which are Cost Leadership, Upselling and Customer Satisfaction. In this feature blog we focus on the solutions we offer for the latter.
Ezwim is proud to announce that we are listed for the sixth year in a row in the Main Software 50! The Main Software 50 is an annual ranking of the fifty most successful Dutch software companies of that year
As a client, you have a right to ask any vendor that processes your data this question: “How will you comply with GDPR rules”? Then the vendor must answer in a straightforward way.
Artificial intelligence is the new buzzword on the block. From chatbots to Amazon’s Alexa, AI is playing a critical role in shaping customer experience. As AI continues to develop, customer experience is becoming increasingly personal and increasingly efficient.